RTI Inc.

Senior QA Engineer - Escalation Engineering

Location US-CA-Sunnyvale
Job ID
Security Clearance
No Restrictions
Work Status Required
No Restrictions
Language Requirements
Experience (Years)


The Client is seeking a Senior QA Engineer - Escalation Engineering who thrives on a challenging and fast-paced environment.  The focus of this position will be to support high profile customer escalations and drive solutions to their problems. On this team you will be working in a highly dynamic environment and making an impact on the business as you work to diagnose and systematically solve issues being experienced by key customers.


  • Interface with Aruba support engineers to troubleshoot and diagnose customer problems.
  • Work to recreate and debug problems in the lab working closely with TAC, development and QA.
  • Drive solutions to customer found defects in conjunction with development engineering, QA and TAC
  • Be an advocate for customers and product quality within the development and product management organization


Personality Traits


  • Self-starter.
  • Quick learner with an excellent interpersonal, verbal/written communications, problem solving and decision-making skills.
  • Disciplined approach to handling customer issues.
  • Works effectively under pressure
  • Strong logical and creative problem-solving skills, good oral and written communication skills, and excellent analytical skills.
  • Must be able to succeed with minimal resources and minimal supervision.


The Basic Job Requirements

The ideal candidate will have to meet and exceed the following requirements:

  • Troubleshooting and debugging experience with WLAN based systems and or software.
  • Solid understanding of Wi-Fi system level test and characterization
  • Ability and desire to work as a team other people in stressful situations and limited timeframes to solve problems. 
  • 8 years of professional experience as SQA engineer or support or escalation engineer. 



  • BS with 8+ years of experience in Engineering CS, EE or related field or MS with 6+ years of experience.
  • CCNA/CWNA (or higher) certification is highly desired
  • Understanding of L2/L3 switching, TCP/IP, UDP/IP, IPV4, IPV6
  • In depth Understanding of 802.11a/b/g/n/ac Wi-Fi standards


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