RTI Inc.

Technical Support Engineer

Location US-CA-Sunnyvale
Job ID
Security Clearance
Work Status Required
Permanent Resident/Citizen only
Language Requirements
Experience (Years)


We are looking for enthusiastic, highly motivated, customer-focused team players for making many more enterprises successful with their private clouds. As a Technical Support engineer, you will be responsible for technical support and consultation for the client’s growing customer base. This role reports into our VP of Product and Customer Success.


  • Understand customer use cases and requirements
  • Monitor customer deployments and proactively identify problems
  • Proactively communicate with customers regarding their private cloud deployments
  • Address customer support questions and respond with solutions.
  • Represent the voice of our customers internally to the product team, help influence product roadmap
  • Build tools and services that enable measurement of our customer support process and improve customer success
  • Contribute to documentation around troubleshooting and feature details
  • Communicate best practices, reference architectures and other training material to customers
  • As a key member of our team, you will have the opportunity for technical growth  and to make a significant contribution to the growth of enterprise private clouds across the globe



Minimum Requirements

  • Excellent verbal and written skills
  • Proactive, energetic, and loves a challenge
  • Good knowledge of Linux/Unix Systems
  • Basic understanding of virtualization and container technologies like VMware, KVM and Docker
  • Enjoy discovering customer use cases, identifying gaps and resolving issues in the product


Preferred Qualifications

  • Passion for cloud technologies
  • Knowledge of cloud management products. OpenStack knowledge is a plus
  • Good understanding of networking, storage and security concepts
  • Programming proficiency in any one language: python, javascript, C/C++, java, ruby, golang, C#
  • 2+ years of client interaction experience



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